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Llamadas entrantes repetidas

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  • #1

    Llamadas entrantes repetidas

    Buenos dias gente,
    Estoy a cargo de una central Elastix 1.6.2-37, en la cual no para de sonar el telefono de entrada ( interno 304 o la queue 998 ).
    Este interno forma parte de la cola 998, la cual es la la cola a donde se dirigen las llamadas externas entrantes.
    Por lo que puedo ver en el reporte de llamadas, las fuentes que originan las llamadas no son extensiones, ni colas, son como secuencias de numeros, por ejemplo fuente

    760, 761, 762, 763 y sigue subiendo, de hecho en algunos casos vi que la fuente era "aaa" "aab" "aac".


    Dejo algunas capturas del reporte de llamadas en distintos momentos del dia:

    Código PHP:
       Fecha   Fuente   Grupo de Timbrado   Destino   Canal origen   Account Code   Canal destino   Estado   Duración    


    2015    -05-07 00:40:13    1188         998    SIP/5060-00000b25              ANSWERED    20s
    2015    -05-07 00:36:27    1188         304    Local/304@from-internal-8486,2         SIP/304-00000b24    NO ANSWER    0s
    2015    -05-07 00:36:11    1188         998    SIP/5060-00000b23              ANSWERED    20s
    2015    -05-07 00:32:24    1188         304    Local/304@from-internal-1464,2         SIP/304-00000b22    NO ANSWER    0s
    2015    -05-07 00:32:09    1188         998    SIP/5060-00000b21              ANSWERED    20s
    2015    -05-07 00:28:58    566         304    Local/304@from-internal-bdec,2         SIP/304-00000b20    NO ANSWER    0s
    2015    -05-07 00:28:43    566         998    SIP/5060-00000b1f              ANSWERED    20s
    2015    -05-07 00:28:22    1188         304    Local/304@from-internal-85e6,2         SIP/304-00000b1e    NO ANSWER    0s
    2015    -05-07 00:28:06    1188         998    SIP/5060-00000b1d              ANSWERED    20s
    2015    -05-07 00:24:20    1188         304    Local/304@from-internal-3cb8,2         SIP/304-00000b1c    NO ANSWER    0s
    2015    -05-07 00:24:04    1188         998    SIP/5060-00000b1b              ANSWERED    20s
    2015    -05-07 00:20:18    1188         304    Local/304@from-internal-04c3,2         SIP/304-00000b1a    NO ANSWER    0s
    2015    -05-07 00:20:03    1188         998    SIP/5060-00000b19              ANSWERED    20s
    2015    -05-07 00:18:15    566         304    Local/304@from-internal-1ddd,2         SIP/304-00000b18    NO ANSWER    0s
    2015    -05-07 00:17:59    566         998    SIP/5060-00000b17              ANSWERED    20s
    2015    -05-07 00:16:16    1188         304    Local/304@from-internal-1f74,2         SIP/304-00000b16    NO ANSWER    0s
    2015    -05-07 00:16:01    1188         998    SIP/5060-00000b15              ANSWERED    20s
    2015    -05-07 00:12:13    1188         304    Local/304@from-internal-9d43,2         SIP/304-00000b14    NO ANSWER    0s
    2015    -05-07 00:11:58    1188         998    SIP/5060-00000b13              ANSWERED    20s
    2015    -05-07 00:08:11    1188         304    Local/304@from-internal-de11,2         SIP/304-00000b12    NO ANSWER    0s 
    Código PHP:
       Fecha   Fuente   Grupo de Timbrado   Destino   Canal origen   Account Code   Canal destino   Estado   Duración
       

    2015    -05-07 05:16:14    675         998    SIP/5060-00000e48              ANSWERED    20s
    2015    -05-07 05:16:14    676         998    SIP/5060-00000e49              ANSWERED    20s
    2015    -05-07 05:16:14    677         998    SIP/5060-00000e4a              ANSWERED    20s
    2015    -05-07 05:16:14    678         998    SIP/5060-00000e4b              ANSWERED    20s
    2015    -05-07 05:16:14    679         998    SIP/5060-00000e4c              ANSWERED    20s
    2015    -05-07 05:16:14    680         998    SIP/5060-00000e4d              ANSWERED    20s
    2015    -05-07 05:16:14    681         998    SIP/5060-00000e4e              ANSWERED    20s
    2015    -05-07 05:16:14    682         998    SIP/5060-00000e4f              ANSWERED    20s
    2015    -05-07 05:16:13    503         304    Local/304@from-internal-34e1,2         SIP/304-00000e43    NO ANSWER    0s
    2015    -05-07 05:16:13    665         998    SIP/5060-00000e3c              ANSWERED    20s 
    Soy bastante novato en el tema asterisk y elastix, y me "pusieron" a cargo de esta central, que fue configurada por otra persona de otra empresa. Asi que estoy bastante a ciegas con este tema.
    Les voy a agradecer si me pueden dar una mano para avanzar en la resolucion de este problema.
    Nose que otro dato seria necesario que les de.. cualquier cosa me avisan..

    Saludos!
    Julio
    Editado por última vez por jcr.77; https://asteriskmx.org/foros/member/2010-jcr-77 en 05-07-2015, 07:35 AM. Razón: Adjunto el log en un archivo de texto para el que lo quiera leer mejor
    Etiquetas: Ninguno
  • #2
    Podrias copiar el log de la llamada entrante.

    "tail -f /var/log/astersk/full"

    y has una llamada entante para ver que pasa!

    Comentario

    • #3
      Aca va lo que pasa en el CLI cuando se produce una de esas llamadas extrañas:
      Código:
        dialparties.agi: Caller ID name is '1101' number is '1101'
  dialparties.agi: Methodology of ring is  'none'
    --  dialparties.agi: Added extension 304 to extension map
    --  dialparties.agi: Extension 304 cf is disabled
    --  dialparties.agi: Extension 304 do not disturb is disabled
  dialparties.agi: ExtensionState: 0
  dialparties.agi: Extension 304 has ExtensionState: 0
    --  dialparties.agi: Checking CW and CFB status for extension 304
    --  dialparties.agi: dbset CALLTRACE/304 to 1101
    --  dialparties.agi: Filtered ARG3: 304
  == Manager 'admin' logged off from 127.0.0.1
  dialparties.agi: Starting New Dialparties.agi
  == Parsing '/etc/asterisk/manager.conf': Found
  == Parsing '/etc/asterisk/manager_additional.conf': Found
  == Parsing '/etc/asterisk/manager_custom.conf': Found
  == Manager 'admin' logged on from 127.0.0.1
  dialparties.agi: Caller ID name is '1101' number is '1101'
  dialparties.agi: Methodology of ring is  'none'
    --  dialparties.agi: Added extension 5051 to extension map
    -- AGI Script dialparties.agi completed, returning 0
    --  dialparties.agi: Extension 5051 cf is disabled
    -- Executing [s@macro-dial:7] Dial("Local/304@from-internal-e06e,2", "SIP/304|20|trM(auto-blkvm)") in new stack
    --  dialparties.agi: Extension 5051 do not disturb is disabled
[May  7 11:57:03] NOTICE[3571]: app_dial.c:1210 dial_exec_full: Hey! chan Local/304@from-internal-e06e,2's context='macro-dial', and exten='s'
  dialparties.agi: ExtensionState: 0
  dialparties.agi: Extension 5051 has ExtensionState: 0
    -- Called 304
    --  dialparties.agi: Checking CW and CFB status for extension 5051
    -- Local/304@from-internal-e06e,1 is ringing
    --  dialparties.agi: dbset CALLTRACE/5051 to 1101
    --  dialparties.agi: Filtered ARG3: 5051
  == Manager 'admin' logged off from 127.0.0.1
    -- AGI Script dialparties.agi completed, returning 0
    -- Executing [s@macro-dial:7] Dial("Local/5051@from-internal-96a9,2", "SIP/5051||trM(auto-blkvm)") in new stack
[May  7 11:57:03] NOTICE[3572]: app_dial.c:1210 dial_exec_full: Hey! chan Local/5051@from-internal-96a9,2's context='macro-dial', and exten='s'
    -- Called 5051
    -- Local/5051@from-internal-96a9,1 is ringing
    -- SIP/304-00000049 is ringing
    -- SIP/B-1166326640-Crossfone-00000048 is making progress passing it to SIP/321-00000047
    -- SIP/5051-0000004a is ringing
    -- SIP/B-1166326640-Crossfone-00000048 is making progress passing it to SIP/321-00000047
[May  7 11:57:07] WARNING[3199]: chan_sip.c:2022 retrans_pkt: Maximum retries exceeded on transmission a227266865c7621a99dc635b68409238 for seqno 1 (Critical Response) -- See doc/sip-retransmit.txt.
[May  7 11:57:07] WARNING[3199]: chan_sip.c:2044 retrans_pkt: Hanging up call a227266865c7621a99dc635b68409238 - no reply to our critical packet (see doc/sip-retransmit.txt).
    -- Stopped music on hold on SIP/5060-00000046
  == Spawn extension (ext-queues, 998, 9) exited non-zero on 'SIP/5060-00000046'
  == Spawn extension (macro-dial, s, 7) exited non-zero on 'Local/5051@from-internal-96a9,2' in macro 'dial'
  == Spawn extension (macro-exten-vm, s, 9) exited non-zero on 'Local/5051@from-internal-96a9,2' in macro 'exten-vm'
  == Spawn extension (from-internal, 5051, 1) exited non-zero on 'Local/5051@from-internal-96a9,2'
    -- Executing [h@macro-dial:1] Macro("Local/5051@from-internal-96a9,2", "hangupcall") in new stack
    -- Executing [s@macro-hangupcall:1] GotoIf("Local/5051@from-internal-96a9,2", "1?endmixmoncheck") in new stack
    -- Goto (macro-hangupcall,s,9)
    -- Executing [s@macro-hangupcall:9] NoOp("Local/5051@from-internal-96a9,2", "End of MIXMON check") in new stack
    -- Executing [s@macro-hangupcall:10] GotoIf("Local/5051@from-internal-96a9,2", "1?nomeetmemon") in new stack
    -- Goto (macro-hangupcall,s,12)
    -- Executing [s@macro-hangupcall:12] NoOp("Local/5051@from-internal-96a9,2", "MEETME_RECORDINGFILE=") in new stack
    -- Executing [s@macro-hangupcall:13] GotoIf("Local/5051@from-internal-96a9,2", "1?noautomon") in new stack
    -- Goto (macro-hangupcall,s,15)
    -- Executing [s@macro-hangupcall:15] NoOp("Local/5051@from-internal-96a9,2", "TOUCH_MONITOR_OUTPUT=") in new stack
    -- Executing [s@macro-hangupcall:16] GotoIf("Local/5051@from-internal-96a9,2", "1?noautomon2") in new stack
    -- Goto (macro-hangupcall,s,18)
    -- Executing [s@macro-hangupcall:18] NoOp("Local/5051@from-internal-96a9,2", "MONITOR_FILENAME=") in new stack
    -- Executing [s@macro-hangupcall:19] GotoIf("Local/5051@from-internal-96a9,2", "1?skiprg") in new stack
    -- Goto (macro-hangupcall,s,22)
    -- Executing [s@macro-hangupcall:22] GotoIf("Local/5051@from-internal-96a9,2", "1?skipblkvm") in new stack
    -- Goto (macro-hangupcall,s,25)
    -- Executing [s@macro-hangupcall:25] GotoIf("Local/5051@from-internal-96a9,2", "1?theend") in new stack
    -- Goto (macro-hangupcall,s,27)
    -- Executing [s@macro-hangupcall:27] Hangup("Local/5051@from-internal-96a9,2", "") in new stack
  == Spawn extension (macro-hangupcall, s, 27) exited non-zero on 'Local/5051@from-internal-96a9,2' in macro 'hangupcall'
  == Spawn extension (macro-dial, h, 1) exited non-zero on 'Local/5051@from-internal-96a9,2'
  == Spawn extension (macro-dial, s, 7) exited non-zero on 'Local/304@from-internal-e06e,2' in macro 'dial'
  == Spawn extension (macro-exten-vm, s, 9) exited non-zero on 'Local/304@from-internal-e06e,2' in macro 'exten-vm'
  == Spawn extension (from-internal, 304, 1) exited non-zero on 'Local/304@from-internal-e06e,2'
    -- Executing [h@macro-dial:1] Macro("Local/304@from-internal-e06e,2", "hangupcall") in new stack
    -- Executing [s@macro-hangupcall:1] GotoIf("Local/304@from-internal-e06e,2", "1?endmixmoncheck") in new stack
    -- Goto (macro-hangupcall,s,9)
    -- Executing [s@macro-hangupcall:9] NoOp("Local/304@from-internal-e06e,2", "End of MIXMON check") in new stack
    -- Executing [s@macro-hangupcall:10] GotoIf("Local/304@from-internal-e06e,2", "1?nomeetmemon") in new stack
    -- Goto (macro-hangupcall,s,12)
    -- Executing [s@macro-hangupcall:12] NoOp("Local/304@from-internal-e06e,2", "MEETME_RECORDINGFILE=") in new stack
    -- Executing [s@macro-hangupcall:13] GotoIf("Local/304@from-internal-e06e,2", "1?noautomon") in new stack
    -- Goto (macro-hangupcall,s,15)
    -- Executing [s@macro-hangupcall:15] NoOp("Local/304@from-internal-e06e,2", "TOUCH_MONITOR_OUTPUT=") in new stack
    -- Executing [s@macro-hangupcall:16] GotoIf("Local/304@from-internal-e06e,2", "1?noautomon2") in new stack
    -- Goto (macro-hangupcall,s,18)
    -- Executing [s@macro-hangupcall:18] NoOp("Local/304@from-internal-e06e,2", "MONITOR_FILENAME=") in new stack
    -- Executing [s@macro-hangupcall:19] GotoIf("Local/304@from-internal-e06e,2", "1?skiprg") in new stack
    -- Goto (macro-hangupcall,s,22)
    -- Executing [s@macro-hangupcall:22] GotoIf("Local/304@from-internal-e06e,2", "1?skipblkvm") in new stack
    -- Goto (macro-hangupcall,s,25)
    -- Executing [s@macro-hangupcall:25] GotoIf("Local/304@from-internal-e06e,2", "1?theend") in new stack
    -- Goto (macro-hangupcall,s,27)
    -- Executing [s@macro-hangupcall:27] Hangup("Local/304@from-internal-e06e,2", "") in new stack
  == Spawn extension (macro-hangupcall, s, 27) exited non-zero on 'Local/304@from-internal-e06e,2' in macro 'hangupcall'
  == Spawn extension (macro-dial, h, 1) exited non-zero on 'Local/304@from-internal-e06e,2'

      Archivos Adjuntos

      Comentario

      • #4
        Y Aca el log de una llamada externa normal.
        Lo comparto por DropBox, ya que nose porque motivo el log es extremadamente largo y el foro no me deja publicarlo

        Log de una llamada externa.txt
        https://www.dropbox.com/s/lcyxcpqkn9kope4/Log%20de%20una%20llamada%20externa.txt?dl=0
        Shared with Dropbox


        Saludos

        Comentario

        • #5
          Aclaro que agregue mi extension 5051 a la cola 998, para poder chequear el problema en mi telefono

          Comentario

          • #6
            Y como esta la confuguración de la Queue?

            Comentario

            • #7
              Aca van.

              Saludos!


              Cola 998.png
              https://www.dropbox.com/s/adg6g86vqfqmwgf/Cola%20998.png?dl=0
              Shared with Dropbox

              Cola 999.png
              https://www.dropbox.com/s/52436epbb9grlag/Cola%20999.png?dl=0
              Shared with Dropbox
              Editado por última vez por jcr.77; https://asteriskmx.org/foros/member/2010-jcr-77 en 05-08-2015, 06:49 AM.

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